Game Theory as it Relates to Abortion in Canada Essay -- Politics

Flanagans Status QuoIn 1988 abortion legislation was abolished by the supreme court of Canada (Flanagan 120). Current law was deemed to violate a womens guarantor of person under the Canadian Charter of Rights and Freedoms (Wikipedia). Drafting and passing abortion legislation became the responsibility of the current Prime Minister and the House of parking lot (Flanagan 121). Attempts by Brian Mulroney to introduce abortion legislation into the House of Commons and senate failed repeatedly (Flanagan 121). ) Despite public opinion favoring moderate legislation, abortion in Canada remains unlegislated (Flanagan 121).Under the circumstances stated why does Canadian abortion law remain in a state of limbo?In Game Theory and Canadian Politics doubting Thomas Flanagan attempts to elucidate this seeming anomaly in Canadian politics. Firstly, the inability to pass new legislation is explained by the tendency for the status quo to prevail when a alternate(prenominal) opinion structure(Fla nagan 121) is present in the legislating body (Flanagan 121). Secondly, Flanagan (121) emphasizes how parliamentary outcomes are influenced by the procedures with which legislation is passed. These two points are illuminated and analyzed using aspects of game theory. Rational choice theory is used to analyze the parliamentary procedure and cyclical opinion structure that caused all possible resolutions and amendments introduced into the House of Commons to fail. Than, the game of chicken and extensive form games are introduced to explicate bill C-43s majority vote in the House of Commons and subsequent trouble in the senate.Although enlightening, Flanagans analysis lacks in-depth explanations and pertinent aspects of game theory. He comments on the votes failure t... ...the outcome is seen to mirror real life events. Finally, trustworthy aspects of Flanagans sequential game model were critiqued and found deficient. Although Flanagans case study was enlightening, some aspects may be flawed and an enhanced analysis farther explicates the phenomenon of the staying power of the status quo.Works CitedAbortion in Canada. Wikipedia. 01 Apr.-May 2007 .Brams, Steven J. Rational Politics. Washinton, DC Congressional Quarterly Inc., 1985.Flanagan, Thomas. Game Theory and Canadian Politics. Toronto University of Toronoto Press, 1999.Gates, Scott, and Brian D. Humes. Games, Information and Politics. Ann Arbor University of nautical mile Press, 1997.Green, Donald P., and Ian Shapiro. Pathologies of Rational Choice. New Haven and London Yale University Press, 1994.

The Importance of Childhood Vaccination Essays -- Medicine Vaccination

Since the introduction of vaccinations, medical science has managed to all but obviate many formerly fatal and debilitating childhood illnesses in countries where the immunization of children is nearly universal. Diseases such as measles, mumps, diphtheria, rubella and polio have been relegated to a bare(a) status in developed countries with active immunization campaigns smallpox is actually considered to have been completely eliminated from the earth, without a single case having been reported since roughly 1979 (puerility). Largely centered slightly a study published in 1998 in the British medical journal The Lancet, there has been an upsurge in concerns of the safety of vaccinations and a resulting decrease in their usage. This has led to a somewhat anachronistic return of these diseases. In many developed countries, parents are relying on brood immunity to protect their children when they choose to forgo immunization over concerns about their safety. Herd immunity essentially means that when a small percentage of a social group cant get certain vaccines for medical reasons, or some children are non able to respond to certain vaccines. For these children, the immunity of people around them is their only protection (Childhood). While some parents concerns over the safety of vaccinations are based upon the well-intentioned desire to keep children safe from autism, the act of choosing to not vaccinate their children actually causes far greater damage by exposing them to acquiring potentially life-threatening illnesses and removing a critical link in the chain of crowd together immunity.Over the last 12 years, a growing population of parents have chosen to avoid immunizing their children with the misguided belief that they are... ...s In Context. Web. 28 Oct. 2010. Deer, Brian. MMR doctor Andrew Wakefield unconquerable data on autism. The Sunday Times. Times Newspapers Ltd , 8 Feb. 2009. Web. 28 Oct. 2010. Hazlehurst v. Secretary of Health and Human Serv s. 604 F.3d 1343 (2010). Leagle.com. Leagle, Inc. Web. 28 Oct. 2010Noncompliance with Mandatory Vaccinations Threatens Community Health. Should Vaccinations be Manditory? Ed. Nol Merino. Detroit Greenhaven Press, 2010. At Issue. Gale Opposing Viewpoints In Context. Web. 28 Oct. 2010.Vaccine Risks Are Outweighed by the Risks of Not Vaccinating. Should Vaccinations be Manditory? Ed. Nol Merino. Detroit Greenhaven Press, 2010. At Issue. Gale Opposing Viewpoints In Context. Web. 28 Oct. 2010.Vaccines. Current Issues Macmillian Social Science Library. Detroit Gale, 2010. Gale Opposing Viewpoints In Context. Web. 9 Nov. 2010.

Botswana Essay -- Africa Culture Papers

Botswana(1)The people of Botswana are presently torn between the survival of its ancestors cultural traditions and the growth of an optimistic republic. Within this study, the characteristics of Batswanas lifestyles from the past, their present conditions, and outlooks upon the countrys future will be discussed. Botswana was born a country of flourishing diversity. It was a disgrace inhabited by nomadic Bushmen (also known as San or Basarwa) and countless numbers of different tribes, who coexisted peaceably with one another. These people of ancient times lived contentedly done the lands provisions of plants and abundant species of animals and through prosperous trade with each other. Today, this simple way of life conflicts the nations potential wealth in democracy, cattle industry, diamond-mining, and other technologies. Both lifestyles vex their advantages and disadvantages, a majority of which will be portrayed within this composition. Botswana is entangled in a struggle to produce what is healthiest for its countrys people and milieu for the present time and for the infinite years to come. This study will explore several different hardships that Botswana is suffering and the peace that the people have maintained throughout the years. (2) Concerning Botswanas condition, the national geography standards that this study mainly relates to focus upon places and regions and environment and society. The physical and human characteristics of Botswana will be emphasized by geographical descriptions of the land and its resources and wildlife, and by portraying the attributes of the government, cultures, religions, and everyday lives of Batswana. How culture and experience influence peoples perceptions of p... ...ricanet. Botswana History. http//www.africanet.com/countries/botswana.htm (1997). Central Intelligence Agency Fact book. Botswana. http//www.odci.gov/cia/publications/factbook/bc.html (2 Feb. 1999). Conservation International Foundatio n. Botswana. http//www.conservation.org/ weathervane/FIELDACT/REGIONS/AFRIREG/BOTSWANA.HTM (7 December 1998). Inter Green Services Limited. Botswana the mysterious soul of ancient Africa http//www.safariweb.com/botswana/index.htm (1996). Inter knowledge Corporation. An Introduction to Botswana. http//www.interknowledge.com/botswana/ (2 Feb. 1999). Nsereko, Daniel D. Religious liberty and the law in Botswana. daybook of Church and State Autumn 1992 843-862. Zich, Arthur. Botswana the adopted land. National Geographic December 1990 70-97.

My Friend Anne and Bipolar Disorder Essay -- Friendship Essay

My Friend Anne and Bipolar Disorder   Anne, a registered nurse, is cognise for her exuberant personality. Talkative, eer having an interesting story to reveal, she automatically owns your attention. Someone meeting her for the first time is likely to be fascinated by this flamboyant woman whose liveliness makes her the vitality of the splity.   Only those she is close to know how excessive her moods are. Anne often goes off in too many different directions, making plans to take part in the topical anaesthetic church bake sale, open her own lamp store, sew herself a new dress with original designs, all while dying her hair. She thinks nothing of picking up the phone and calling an old friend from high school at 3 A.M. since she needs practically no sleep. It doesnt occur to her, however, that her friends do need sleep. She is known to spend money recklessly, buying expensive antiques or artwork to merely store them in her garage. She takes risks in her car, not realizing the consequences of her actions. A wild comedian, and colorful storyteller, shes a virtual filing cabinet of advice on various topics that, in reality, she knows nothing about. This is a description of Anne during a manic phase.   Anne had been living with bipolar disorder for m... ...challenging part of working and living with people who have a bi-polar disorder.   Educate yourself about the illness and its treatment. Become aware of your mood states and learn to recognize the warning signs of an imminent relapse. If treated early, a full relapse may be prevented. If you learn to recognize the signs you can seek help as soon as possible. class period regularly, and establish regular sleep habits. And finally, there are several support groups for people with bipolar disorder which can provide a wealth of info and practical advice. Knowing you are not alone can be the greatest comfort of all.  

american colonies :: essays research papers

Charter to Sir Walter Raleigh 1584 Everybody remembers Jamestown, Capt. John Smith, Pocahontas and all the rest. But do you remember Roanoke? In 1585, by and by a small scouting expedition had returned from northwesterly America with two Native Americans and many astonishing stories, Sir Walter Raleigh tried to establish a dependence called Roanoke in the land which the British named "Virginia", in honor of Elizabeth, the Virgin Queen. The site was actually an island on North Americas eastern seaboard protected by the outer(prenominal) banks of what is now North Carolinas coast. Sir Richard Grenville led the fleet that brought them to the New World, the Governor of the colony was Master Ralph Lane and among the colonists was Walter Raleighs confidant Thomas Harriot, author of "A Briefe and True opus of the New Found Land of Virginia", a chronicle of their adventure. Sir Francis Drake, who was seeking Spanish conquests in the New World, rescued this group just a s they were losing control of their situation. another(prenominal) colony was left at Roanoke in 1587 but by 1590, when a long delayed supply ship finally arrived, they had disappeared without a trace. This was the so-called " disjointed Colony". A baby was born in Roanoke at this time. Little Virginia Dare, was the granddaughter of John White, the appointed Governor of the "Lost Colony", and was probably the first side of meat baby born in the New World. Sir Walter Raleigh sent ships to America to search for the colonists but they were unsuccessful. By the time the next English settlers arrived in North America to colonize Jamestown it was nearly twenty years later and, although several attempts were made to find out what happened to them, the fate of the "Lost Colony" was never in full explained.--------------------------------------------------------------------------------(1607) Virginia kinspersonpage , Constitution ( Roots-L Database , Instructions f or the Virginia Colony (1606) , The First Virginia Charter (April 10, 1606) , Statehouse History , Jamestown History , Jamestown Rediscovery Project , History of Jamestown , First English Settlement , The Real Pocahontas , Jamestown,Va. , Jamestowne Society , Colonial Williamsburg Home Page , Virtual Jamestown ) Based on George Weymouths accounts of voyages to the New England area in 1606, two private companies were formed to seek a patent for colonization on the Atlantic Coast. One of these companies was called the London Company and it was given the southern Virginia territory.

american colonies :: essays research papers

Charter to Sir Walter Raleigh 1584 Everybody records Jamestown, Capt. John Smith, Pocahontas and all the rest. But do you remember Roanoke? In 1585, after a small scouting expedition had returned from North America with two Native Americans and many astonishing stories, Sir Walter Raleigh tried to be a colony called Roanoke in the land which the British named "Virginia", in honor of Elizabeth, the Virgin Queen. The site was actually an island on North Americas eastern seaboard protected by the outer banks of what is now North Carolinas coast. Sir Richard Grenville led the fleet that brought them to the New World, the Governor of the colony was Master Ralph Lane and among the colonists was Walter Raleighs confidant Thomas Harriot, author of "A Briefe and True Report of the New Found Land of Virginia", a chronicle of their adventure. Sir Francis Drake, who was seeking Spanish conquests in the New World, rescued this group just as they were losing control of their s ituation. Another colony was left at Roanoke in 1587 but by 1590, when a long delayed supply ship finally arrived, they had disappeared without a trace. This was the so-called "Lost village". A baby was born in Roanoke at this time. Little Virginia Dare, was the granddaughter of John White, the appointed Governor of the "Lost Colony", and was probably the first side baby born in the New World. Sir Walter Raleigh sent ships to America to search for the colonists but they were unsuccessful. By the time the next English settlers arrived in North America to colonize Jamestown it was nearly twenty years later and, although several attempts were made to find out what happened to them, the fate of the "Lost Colony" was never fully explained.--------------------------------------------------------------------------------(1607) Virginia Homepage , Constitution ( Roots-L Database , Instructions for the Virginia Colony (1606) , The First Virginia Charter (April 10, 160 6) , Statehouse History , Jamestown History , Jamestown Rediscovery Project , History of Jamestown , First English Settlement , The Real Pocahontas , Jamestown,Va. , Jamestowne alliance , Colonial Williamsburg Home Page , Virtual Jamestown ) Based on George Weymouths accounts of voyages to the New England area in 1606, two private companies were formed to seek a spare for colonization on the Atlantic Coast. One of these companies was called the London Company and it was given the southern Virginia territory.

The Twilight Saga 4: Breaking Dawn 36. Bloodlust

They came with pageantry, with a kind of beauty.They came in a rigid, formal formation. They go together, that it was non a march they raceed in perfect synchronicity from the trees a dark, un bustn shape that seemed to h over a few inches above the face cloth snow, so smooth was the advance.The unwraper perimeter was gray the comment darkened with each line of bodies until the insuret of the formation was deepest black. Every face was cowled, shadowed. The faint coppice sound of their feet was so regular it was like music, a complicated beat that never faltered.At some sign I did not see or perhaps there was no sign, only millennia of practice the configuration folded popward. The motion was too stiff, too square to resemble the opening of a flower, though the color suggested that it was the opening of a fan, graceful provided very angular. The gray-cloaked figures spread to the flanks part the darker forms surged precisely onwards in the center, each movement closel y controlled.Their progress was irksome but deliberate, with no hurry, no hug drugsion, no anxiety. It was the pace of the invincible.This was almost my old nightmare. The only function lacking was the gloating desire Id seen on the faces in my romance the smiles of vindictive joy. Thus far, the Volturi were too disciplined to show any sense at all told. They also showed no surprise or dismay at the prayer of vampires that waited for them here a collection that looked suddenly disorganized and unprepared in comparison. They showed no surprise at the giant creature that stood in our midst.I couldnt supporter counting. thither were thirty- devil of them. Even if you did not count the two drifting, waifish black-cloaked figures in the very keep going, who I took to be the wives their fostered position suggesting that they would not be affect in the attack we were tranquil outnumbered. There were just nineteen of us who would fight, and then s regular more to watch as w e were destroyed. Even counting the ten wolves, they had us.The redcoats are coming, the redcoats are coming, Garrett muttered mysteriously to himself and then chuckled once. He slid mavin step nearer to Kate.They did come, Vladimir whispered to Stefan.The wives, Stefan hissinged back. The ideal vindication. All of them together. Its well we didnt try Volterra.And then, as if their be were not enough, piece of music the Volturi slowly and majestically advanced, more vampires began entering the clarification foot them.The faces in this seemingly endless influx of vampires were the antithesis to the Volturis expressionless discipline they wore a kaleidoscope of emotions. At first there was the impact and even some anxiety as they saw the unexpected force awaiting them. But that concern passed quickly they were conceptive in their overwhelming numbers, secure in their position behind the unstoppable Volturi force. Their features re move to the expression theyd worn before w ed surprised them.It was easy enough to understand their brainpower the faces were that explicit. This was an angry mob, whipped to a frenzy and slavering for nicety. I did not fully realize the vampire worlds feeling toward the immortal children before I read these faces.It was clear that this motley, disorganized horde more than forty vampires altogether was the Volturis own kind of witness. When we were dead, they would spread the word that the criminals had been eradicated, that the Volturi had acted with nothing but impartiality. Most looked like they hoped for more than just an obtain to witness they postulateed to help tear and burn.We didnt confuse a prayer. Even if we could somehow neutralize the Volturis advantages, they could still bury us in bodies. Even if we killed Demetri, Jacob would not be able to outrun this.I could feel it as the same comprehension sunk in around me. Despair weighted the air, pushing me fell with more pressure than before.One vampire in the opposing force did not seem to belong to either party I recognized Irina as she hesitated in between the two companies, her expression unique among the others. Irinas horrified respect was locked on Tanyas position in the front line. Edward snarled, a very low but fervent sound.Alistairwas right, he murmured to Carlisle.I watched Carlisle glance at Edward questioningly.Alistair was right? Tanya whispered.They Caius and Aro come to destroy and acquire, Edward leaded almost silently back only our side could ascertain. They suck many layers of strategy already in place. If Irinas accusation had somehow proven to be false, they were committed to find another reason to take come toense. But they screw see Renesmee now, so they are perfectly sanguine about their course. We could still attempt to defend against their other contrived charges, but first they substantiate to stop, to hear the equity about Renesmee. then(prenominal), even lower. Which they expect no intention of doing.Jacob gave a strange little huff.And then, unexpectedly, two seconds later, the procession did halt. The low music of perfectly synchronizedmovements turned to silence. The flawless discipline remained unbroken the Volturi froze into absolute stillness as one. They stood about a hundred yards mangle from us.Behind me, to the sides, I comprehend the lace of large hearts, closer than before. I risked glances to the left and the right from the corners of my eye to see what had stopped the Volturi advance.The wolves had joined us.On either side of our uneven line, the wolves branched out in long, bordering arms. I only spared a fraction of a second to note that there were more than ten wolves, to recognize the wolves I k unsanded and the ones Id never seen before. There were sixteen of them spaced evenly around us seventeen total, counting Jacob. It was clear from their heights and oversized paws that the newcomers all were very, very young. I supposed I should have forese en this. With so many vampires encamped in the neighborhood, a werewolf population explosion was inevitable.More children dying. I wondered why Sam had allowed this, and then I established he had no other choice. If any of the wolves stood with us, the Volturi would be sure to search out the sleep. They had gambled their entire species on this stand.And we were going to lose.Abruptly, I was furious. Beyond furious, I was murderously enraged. My hopeless despair vanished entirely. A faint reddish glow highlighted the dark figures in front of me, and all I wanted in that second base was the chance to sink my dentition into them, to rip their limbs from their bodies and pile them for burning. I was so maddened I could have danced around the pyre where they roasted alive I would have laughed while their ashes smoldered. My lips curved back automatically, and a low, fierce snarl tore up my throat from the pit of my stomach. I realized the corners of my mouth were turned up in a smil e.Beside me, Zafrina and Senna echoed my hushed growl. Edward squeezed the establish he still held, cautioning me.The shadowed Volturi faces were still expressionless for the most part. Only two sets of eyes betrayed any emotion at all. In the very center, touching pop offs, Aro and Caius had paused to evaluate, and the entire guard had paused with them, waiting for the order to kill. The two did not look at each other, but it was open-and-shut that they were communicating. Marcus, though touching Aros other hand, did not seem partof the conversation. His expression was not as mindless as the guards, but it was nearly as blank. want the one other eon Id seen him, he appeared to be utterly bored.The bodies of the VolturFs witnesses leaned toward us, their eyes fixed furiously on Renesmee and me, but they stayed near the fringe of the forest, leaving a wide berth between themselves and the Volturi soldiers. Only Irina hovered close behind the Volturi, just a few paces away from t he ancient females both fair-haired with powdery strip and filmed eyes and their two massive bodyguards.There was a woman in one of the darker gray cloaks just behind Aro. I couldnt be sure, but it looked like she might actually be touching his back. Was this the other shield, Renata? I wondered, as Eleazar had, if she would be able to repel me.But I would not bollix up my life trying to get to Caius or Aro. I had more vital targets.I searched the line for them now and had no difficulty picking out the two petite, deep gray cloaks near the heart of the arrangement. Alec and Jane, easily the smallest members of the guard, stood just to Marcuss side, flanked by Demetri on the other. Their lovely faces were smooth, giving nothing away they wore the darkest cloaks beside the pure black of the ancients. The bewitch twins, Vladimir had called them. Their powers were the cornerstone of the Volturi offensive. The jewels in Aros collection.My muscles flexed, and venom welled in my mout h.Aros and Caiuss clouded red eyes flickered across our line. I read disappointment in Aros face as his gaze roved over our faces again and again, looking for one that was missing. Chagrin tightened his lips.In that second base, I was nothing but grateful that Alice had run.As the pause lengthened, I heard Edwards breath speed.Edward? Carlisle asked, low and anxious.Theyre not sure how to proceed. Theyre weighing options, choosing key targets me, of course, you, Eleazar, Tanya. Marcus is reading the strength of our ties to each other, looking for weak points. The Romanians presence irritates them. Theyre worried about the faces they dont recognize Zafrina and Senna in particular and the wolves, naturally. Theyve never been outnumbered before. Thats what stopped them.Outnumbered? Tanya whispered incredulously.They dont count their witnesses, Edward breathed. They are nonentities, meaningless to the guard. Aro just enjoys an audience.Should I speak? Carlisle asked.Edward hesitated , then nodded. This is the only chance youll get.Carlisle squared his shoulders and paced some(prenominal)(prenominal) steps a division of our defensive line. I hated to see him alone, unprotected.He spread his arms, holding his palms up as if in greeting. Aro, my old friend. Its been centuries.The white clearing was dead silent for a long moment. I could feel the tension rolling off Edward as he listened to Aros assessment of Carlisles words. The strain mounted as the seconds ticked by.And then Aro stepped forward out of the center of the Volturi formation. The shield, Renata, moved with him as if the tips of her fingers were sewn to his robe. For the first time, the Volturi ranks reacted. A muttered grumble rolled through the line, eyebrows lowered into scowls, lips curled back from teeth. A few of the guard leaned forward into a crouch.Aro held one hand up toward them. Peace.He walked just a few paces more, then cocked his head to one side. His milky eyes glinted with curiosity. Fair words, Carlisle, he breathed in his thin, wispy voice. They seem out of place, considering the host youve assembled to kill me, and to kill my dear ones.Carlisle shook his head and stretched his right hand forward as if there were not still almost a hundred yardsbetween them. You have but to touch my hand to know that was never my intent.Aros shrewd eyes narrowed. But how can your intent possibly matter, dear Carlisle, in the face of what you have done? He frowned, and a shadow of sadness crossed his features whether it was genuine or not, I could not tell.I have not committed the crime you are here to visit me for.Then step aside and let us punish those responsible. Truly, Carlisle, nothing would please me more than to preserve your life today.No one has broken the law, Aro. allow me explain. Again, Carlisle offered his hand.Before Aro could answer, Caius drifted swiftly forward to Aros side.So many pointless rules, so many unnecessary laws you create for yourself, Carlisl e, the white-haired ancient hissed. How is it possible that you defend the good luck of one that truly matters?The law is not broken. If you would listen We see the child, Carlisle, Caius snarled. Do not treat us as fools.She is not an immortal. She is not a vampire. I can easily prove this with just a few moments Caius cut him off. If she is not one of the forbidden, then why have you massed a battalion to protect her?Witnesses, Caius, just as you have brought. Carlisle gestured to the angry horde at the edge of the woods some of them growled in response. Any one of these friends can tell you the truth about the child. Or you could just look at her, Caius. See the flush of human blood in her cheeks.Artifice Caius snapped. Where is the informer? Let her come forward He craned his neck around until he spotted Irina lingering behind the wives. You ComeIrina stared at him uncomprehendingly, her face like that of someone who has not entirely alter from a hideous nightmare. Impatient ly, Caius snapped his fingers. One of the wives huge bodyguards moved to Irinas side and prodded her roughly in the back. Irina blinked twice and then walked slowly toward Caius in a daze. She stopped several yards short, her eyes still on her sisters.Caius closed the distance between them and slapped her across the face.It couldnt have hurt, but there was something terribly degrading about the action. It was like ceremonial someone kick a dog. Tanya and Kate hissed in synchronization.Irinas body went rigid and her eyes finally focused on Caius. He pointed one clawed finger at Renesmee, where she clung to my back, her fingers still tangled in Jacobs fur. Caius turned entirely red in my furious view. A growl rumbled through Jacobs chest.This is the child you saw? Caius demanded. The one that was ostensibly more than human?Irina peered at us, examining Renesmee for the first time since entering the clearing. Her head tilted to the side, confusion crossed her features.Well? Caius sna rled.I Im not sure, she said, her tone perplexed.Caiuss hand twitched as if he wanted to slap her again. What do you mean? he said in a steely whisper.Shes not the same, but I hypothesize its the same child. What I mean is, shes changed. This child is bigger than the one I saw, but Caiuss furious gasp crackled through his suddenly bared teeth, and Irina broke off without finishing. Aro flitted to Caiuss side and put a restraining hand on his shoulder.Be composed, brother. We have time to sort this out. No need to be hasty.With a sullen expression, Caius turned his back on Irina.Now, sweetling, Aro said in a warm, sugary murmur. Show me what youre trying to say. He held his hand out to the bewildered vampire.Uncertainly, Irina took his hand. He held hers for only vanadium seconds.You see, Caius? he said. Its a simple matter to get what we need.Caius didnt answer him. From the corner of his eye, Aro glanced once at his audience, his mob, and then turned back to Carlisle.And so we h ave a mystery on our hands, it seems. It would appear the child has grown. Yet Irinas first memory was clearly that of an immortal child. Curious.Thats exactly what Im trying to explain, Carlisle said, and from the change in his voice, I could shot at his relief. This was the pause we had pinned all our nebulous hopeson.I feltno relief. I waited, almost numb with rage, for the layers of strategy Edward had promised.Carlisle held out his hand again.Aro hesitated for a moment. I would rather have the explanation from someone more central to the story, my friend. Am I wrong to assume that this breach was not of your making?Therewas no breach.Be that as it may, I will have all(prenominal) facet of the truth. Aros feathery voice hardened. And the best way to get that is to have the evidence directly from your talented son. He abandoned his head in Edwards direction. As the child clings to his newborn mate, Im assuming Edward is involved.Of course he wanted Edward. Once he could see in to Edwards mind, he would know all our thoughts. Except mine.Edward turned to quickly kiss my forehead and Renesmees, not meeting my eyes. Then he strode across the snow-clad field of study, clapping Carlisle on the shoulder as he passed. I heard a low whimper from behind me Esmes terror breaking through.The red haze I saw around the Volturi army flamed brighter than before, i could not bear to watch Edward cross the empty white spacealone but I alsocould not endure to have Renesmee one step closer to our adversaries. The opposing needs tore at me I was frozen so tightly it felt like my bones might shatter from the pressure of it.I saw Jane smile as Edward crossed the midpoint in the distance between us, when he was closer to them than he was to us.That smug little smile did it. My vexation peaked, higher even than the raging bloodlust Id felt the moment the wolves had committed to this doomed fight. I could taste madness on my tongue I felt it flow through me like a tidal wav e of pure power. My muscles tightened, and I acted automatically. I threw my shield with all the force in my mind, flung it across the impossible sweep oar of the field ten times my best distance like a javelin. My breath rushed out in a huff with the exertion.The shield blew out from me in a bubble of sheer energy, a mushroom cloud of liquid steel. It pulsed like alivingthing I could feel it, from the apex to the edges.There was no restrict to the elastic fabric now in that instant of raw force, I saw that the backlash Id felt before was of my own making I had been clinging to that out of sight part of me in self-defense, subconsciously unwilling to let it go. Now I set it free, and my shield exploded a good fifty yards out from me effortlessly, winning only a fraction of my concentration. I could feel it flex like just another muscle, obedient to my will. I pushed it, shaped it to a long, pointed oval. Everything underneath the whippy iron shield was suddenly a part of me I could feel the life force of everything it covered like points of bright heat, dazzling sparks of light contact me. I thrust the shield forward the length of the clearing, and exhaled in relief when I felt Edwards brilliant light within my protection. I held there, contracting this new muscle so that it closely surrounded Edward, a thin but unbreakable sheet between his body and our enemies.Barely a second had passed. Edward was still walking to Aro. Everything had changed absolutely, but no one had noticed the explosion except for me. A startled laugh burst through my lips. I felt the others glancing at me and saw Jacobs big black eye roll down to stare at me like Id lost my mind.Edward stopped a few steps away from Aro, and I realized with some chagrin that though I certainly could, I should not prevent this exchange from happening. This was the point of all our preparations getting Aro to hear our side of the story. It was almost physically painful to do it, but reluctantly I pulled my shield back and left Edward exposed again. The laughing mood had vanished. I focused totally on Edward, ready to shield him instantly if something went wrong.Edwards chin came up arrogantly, and he held his hand out to Aro as if he were conferring a nifty honor. Aro seemed only delighted with his attitude, but his delight was not universal. Renata fluttered nervously in Aros shadow. Caiuss scowl was so deep it looked like his papery, translucent skin would rumple permanently. Little Jane showed her teeth, and beside her Alecs eyes narrowed in concentration. I guessed that he was ready, like me, to act at a seconds notice.Aro closed the distance without pause and real, what did he have to fear? The hulking shadows of the lighter gray cloaks the brawny fighters like Felix were but a few yards away. Jane and her burning benefaction could throw Edward on the ground, writhing in agony. Alec could blind and deafen him before he could take a step in Aros direction. No on e knew that I had the power to stop them, not even Edward.With an untroubled smile, Aro took Edwards hand. His eyes snapped shut at once, and then his shoulders hunched under the onslaught of information.Every secret thought, every strategy, every insight everything Edward had heard in the minds around him during the last month was now Aros. And further back every vision of Alices, every quiet moment with our family, every picture in Renesmees head, every kiss, every touch between Edward and me All of that was Aros now, too.I hissed with frustration, and the shield roiled with my irritation, shifting its shape and contracting around our side.Easy, Bella, Zafrina whispered to me.I clenched my teeth together.Aro continued to concentrate on Edwards memories. Edwards head bowed, too, the muscles in his neck locking tight as he read back again everything that Aro took from him, and Aros response to it all.This two-party but unequal conversation continued long enough that even the gua rd grew uneasy. Low murmurs ran through the line until Caius barked a sharp order for silence. Jane was pass on forward like she couldnt help herself, and Renatas face was rigid with distress. For a moment, I examined this powerful shield that seemed so panicky and weak though she was useful to Aro, I could tell she was no warrior. It was not her job to fight but to protect. There was no bloodlust in her. Raw as I was, I knew that if this were between her and me, I would obliterate her.I refocused as Aro straightened, his eyes flashing open, their expression awed and wary. He did not release Edwards hand.Edwards muscles loosened ever so slightly.You see? Edward asked, his velvet voice calm.Yes, I see, indeed, Aro agreed, and amazingly, he sounded almost amused. I doubt whether any two among gods or mortals have ever seen quite so clearly.The disciplined faces of the guard showed the same disbelief I felt.You have given me much to ponder, young friend, Aro continued. Much more than I expected. Still he did not release Edwards hand, and Edwards tense up stance was that of one who listens.Edward didnt answer.May I meet her? Aro asked almost pleaded with sudden eager interest. I never dreamed of the existence of such a thing in all my centuries. What an addition to our historiesWhat is this about, Aro? Caius snapped before Edward could answer. Just the question had me pulling Renesmee around into my arms, cradling her protectively against my chest.Something youve never dreamed of, my practical friend. Take a moment to ponder, for the justice we intended to deliver no longer applies.Caius hissed in surprise at his words.Peace, brother, Aro cautioned soothingly.This should have been good news these were the words wed been hoping for, the reprieve wed never reallythought possible. Aro had listened to the truth. Aro had admitted that the law had not been broken.But my eyes were riveted on Edward, and I saw the muscles in his back tighten. I replayed in my head Ar os instruction for Caius to ponder, and heard the double meaning.Will you introduce me to your daughter? Aro asked Edward again.Caius was not the only one who hissed at this new revelation.Edward nodded reluctantly. And yet, Renesmee had won over so many others. Aro always seemed the draw of the ancients. If he were on her side, could the others act against us?Aro still gripped Edwards hand, and he now answered a question that the rest of us had not heard.I think a compromise on this one point is certainly acceptable, under the circumstance. We will meet in the middle.Aro released his hand. Edward turned back toward us, and Aro joined him, throwing one arm nervelessly over Edwards shoulder like they were the best of friends all the while maintaining contact with Edwards skin. They began to cross the field back to our side.The entire guard fell into step behind them. Aro raised a hand negligently without looking at them.Hold, my dear ones. Truly, they mean us no harm if we are pea ceable.The guard reacted to this more openly than before, with snarls and hisses of protest, but held their position. Renata, clinging closer to Aro than ever, whimpered in anxiety.Master, she whispered.Dont fret, my love, he responded. All is well.Perhaps you should bring a few members of your guard with us, Edward suggested. It will make them more comfortable.Aro nodded as if this was a wise observation he should have thought of himself. He snapped his fingers twice. Felix, Demetri.The two vampires were at his side instantaneously, looking precisely the same as the last time Id met them. Both were tall and dark-haired, Demetri hard and lean as the blade of a sword, Felix hulking and menacing as an iron-spiked cudgel.The five of them stopped in the middle of the snowy field.Bella, Edward called. Bring Renesmee and a few friends.I took a deep breath. My body was tight with opposition. The idea of taking Renesmee into the center of the conflict But I rely Edward. He would know if Ar o was planning any treachery at this point.Aro had three protectors on his side of the summit, so I would bring two with me. It took me only a second to decide.Jacob? Emmett? I asked quietly. Emmett, because he would be dying to go. Jacob, because he wouldnt be able to bear being left behind.Both nodded. Emmett grinned.I crossed the field with them flanking me. I heard another rumble from the guard as they saw my choices clearly, they did not trust the werewolf. Aro lifted his hand, waving away their protest again.Interesting familiarity you keep, Demetri murmured to Edward.Edward didnt respond, but a low growl slipped through Jacobs teeth.We stopped a few yards from Aro. Edward ducked under Aros arm and quickly joined us, taking my hand.For a moment we faced each other in silence. Then Felix greeted me in a low aside.Hello again, Bella. He grinned cockily while still tracking Jacobs every twitch with his peripheral vision.I smiled wryly at the mountainous vampire. Hey, Felix.Fel ix chuckled. You look good. Immortality suits you.Thanks so much.Youre welcome. Its too bad He let his comment trail off into silence, but I didnt need Edwards gift to imagine the end. Its too bad were going to kill you in a sec.Yes, too bad, isnt it? I murmured.Felix winked.Aro paid no attention to our exchange. He leaned his head to one side, fascinated. I hear her strange heart, he murmured with an almost musical lilt to his words. I smell her strange scent. Then his hazy eyes shifted to me. In truth, young Bella, immortality does become you most extraordinarily, he said. It is as if you were designed for this life.I nodded once in acknowledgment of his flattery.You liked my gift? he asked, eyeing the pendant I wore.Its beautiful, and very, very generous of you. Thank you. I probably should have sent a note.Aro laughed delightedly. Its just a little something I had lying around. I thought it might complement your new face, and so it does.I heard a little hiss from the center of t he Volturi line. I glanced over Aros shoulder.Hmm. It seemed Jane wasnt happy about the fact that Aro had given me a present.Aro cleared his throat to reclaim my attention. May I greet your daughter, lovely Bella? he asked sweetly.This was what wed hoped for, I reminded myself. trash the urge to take Renesmee and run for it, I walked two slow steps forward. My shield rippled out behind me like a cape, protecting the rest of my family while Renesmee was left exposed. It felt wrong, horrible.Aro met us, his face beaming.But shes exquisite, he murmured. So like you and Edward. And then louder, Hello, Renesmee.Renesmee looked at me quickly. I nodded.Hello, Aro, she answered formally in her high, ringing voice.Aros eyes were bemused.What is it? Caius hissed from behind. He seemed infuriated by the need to ask.Half mortal, half immortal, Aro announced to him and the rest of the guard without turning his enthralled gaze from Renesmee. Conceived so, and carried by this newborn while she wa s still human.Impossible, Caius scoffed.Do you think theyve fooled me, then, brother? Aros expression was greatly amused, but Caius flinched. Is the heartbeat you hear a trickery as well?Caius scowled, looking as chagrined as if Aros gentle questions had been blows.Calmly and carefully, brother, Aro cautioned, still smiling at Renesmee. I know well how you love your justice, but there is no justice in acting against this unique little one for her parentage. And so much to learn, so much to learn I know you dont have my enthusiasm for compile histories, but be tolerant with me, brother, as I add a chapter that stuns me with its improbability. We came expecting only justice and the sadness of false friends, but look what we have gained rather A new, bright knowledge of ourselves, our possibilities.He held out his hand to Renesmee in invitation. But this was not what she wanted. She leaned away from me, stretching upward, to touch her fingertips to Aros face.Aro did not react with sh ock as almost everyone else had reacted to this performance from Renesmee he was as used to the flow of thought and memory from other minds as Edward was.His smile widened, and he sighed in satisfaction. Brilliant, he whispered.Renesmee relaxed back into my arms, her little face very serious.Please? she asked him.His smile turned gentle. Of course I have no desire to harm your loved ones, unprecedented Renesmee.Aros voice was so comforting and affectionate, it took me in for a second. And then I heard Edwards teeth grind together and, far behind us, Maggies outraged hiss at the lie.I wonder, Aro said thoughtfully, seeming unaware of the reaction to his previous words. His eyes moved unexpectedly to Jacob, and instead of the disgust the other Volturi viewed the giant wolf with, Aros eyes were filled with a longing that I did not comprehend.It doesnt work that way, Edward said, the careful neutrality gone from his suddenly harsh tone.Just an errant thought, Aro said, valuate Jacob o penly, and then his eyes moved slowly across the two lines of werewolves behind us. Whatever Renesmee had shown him, it made the wolves suddenly interesting to him.They dont belong to us, Aro. They dont follow our commands that way. Theyre here because they want to be.Jacob growled menacingly.They seem quite attached to you, though, Aro said. And your young mate and your family. Loyal His voice caressed the word softly.Theyre committed to protecting human life, Aro. That makes them able to coexist with us, but but with you. Unless youre rethinking your lifestyle.Aro laughed merrily. Just an errant thought, he repeated. You well know how that is. We none of us canentirely control our subconscious desires.Edward grimaced. I do know how that is. And I also know the difference between that kind of thought and the kind with a purpose behind it. It could never work, Aro.Jacobs vast head turned in Edwards direction, and a faint whine slipped from between his teeth.Hes intrigued with the i dea of guard dogs, Edward murmured back.There was one second of dead silence, and then the sound of the furious snarls ripping from the entire pack filled the giant clearing.There was a sharp bark of command from Sam, I guessed, though I didnt turn to look and the complaint broke off into ominous quiet.I suppose that answers that question, Aro said, laughing again. This lot has picked its side.Edward hissed and leaned forward. I clutched at his arm, wondering what could be in Aros thoughts that would make him react so violently, while Felix and Demetri slipped into crouches in synchronization. Aro waved them off again. They all returned to their former posture, Edward included.So much to discuss, Aro said, his tone suddenly that of an inundated businessman. So much to decide. If you and your furry protector will apologia me, my dear Cullens, I must confer with my brothers.

Florence Nightingale Essay

Florence Nightingale was a revolutionary nurse leader in her time. She was an activist for the unforgiving unretentive (Monteiro, 1985, p. 181) who had the forethought, organization, political platformning, skills, k todayledge, and determination to accomplish great strides in public health and nurse instruct. She was not just an activist for a specific gender or race, and she was an advocate for the general health and well- universe of humanity. Her work still inspires nursing today and has laid the foundation for many nurse theories still relevant for what is now more than a hundred years after her death. History and ContributionsFlorence Nightingale was born in 1820 to an upper-class family in England. Florences childhood years were fatigued tote uping aid to the less fortunate. She left home at the age of thirty to begin a 3-year nurse training program in Kaiserswerth, Germany (Chitty & Black, 2011, p. 29). Florence is outperform known for her work in the Crimean War wher e she and a group of untrained women went to assist the wounded and down(p) soldiers in Scutari, Turkey. While in Scutari, her theory ring the impact that environment had on health began to take shape.She used her understanding of the impact of environment on health, coupled with statistical evidence she gathered patch caring for the soldiers, to bring change to the British Army (Chitty & Black, 2011, p. 30). Her experience during the Crimean War would prove to be invaluable to her later work in London. The Crimean War ignite a passion in Florence Nightingale to pursue the proper training for nurses. It was her belief that nursing could not be accomplished by well-meaning, upper-class women who came to bring aid to the sick poor (Monteiro, 1985, p. 184). In her words, there is no such thing as amateur nursing and nursing was an art requiring an organized, practical, and specific training (Monteiro, 1985, p. 184). In 1860, Florence began a nurses training program at St. Thomas Ho spital in London.Her training program was the prototypic of many of its kind in England and in the United States (Chitty & Black, 2011, p. 30). Florence would go on to pursue social reform in London and Liverpool where workhouses housed infirmaries that were rampant with infectious diseases. In 1864, there were 1,200 sick poor being housed together in a Liverpool workhouse infirmary (Monteiro, 1985, p. 181). Florence was asked by William Rathbone, a wealthy merchant, to devise public policy that would address the conditions these sick poor were living in. Her first recommendation to Rathbone was that he start a training school for nurses so that the problem in Liverpool could have long-term attention from properly trained nurses.Florence concur to help and began with a questionnaire for all of the workhouses to assess the actual state that they were in. According to Florence, the questionnaire revealed facts so shameful that they could not be ignored (Monteiro, 1985, p. 182). Her plan involved dividing the sick into four categories and quarantining them from the rest of the workhouse inhabitants, establishing one administration over all the workhouses to maintain continuity, and raising funds through taxes to cover the expenses involved in caring for the sick poor (Monteiro, 1985, p. 182). While her plan was reasonable, it was met with political opposition in London and soon a leadership change would decline its acceptance into vile Law. Later, the new leader, Gathorne Hardy, would write his own policy that somewhat resembled Florences.His policy made it into law and brought forth the beginning of change in London. Liverpool, however, was enforcing Florences plan and was seeing positive results. One of the graduates of the St. Thomas nursing school, Agnes Jones, was placed as the Superintendent over the Liverpool workhouse infirmaries along with twelve other trained nurses to assist her. Florence would reside her pursuit of establishing the nurses proper r ole in public health and the nurses proper training in eleven literary works that she authored until her last in 1897. SummaryFlorence Nightingale had a central theme from the time of the Crimean War to her work in London and Liverpool trained nurses were an absolute need and that the sick should be met where their sicknesses began, at home. She believed that teaching the poor to be clean and find assistance with sanitation would deter the many infectious diseases that were prevalent in her time. She taught others and she herself sought to teach them in their own environment, their homes. This would later be called Public Health Nursing. Not only did Florence Nightingale forge the way for nurse facts of life but she also brought necessary focus to Public Health Nursing that is still impacting nurses and our communities today. In 1894 Florence is quoted as saying, it is cheaper to promote health than to maintain people in sickness (Monteiro, 1985, p. 185). Her words still ring tru e today. ReferencesChitty, K. K., & Black, B. P. (2011). The History and Social Context of Nursing. In M. Iannuzzi (Ed.), Professional Nursing Concepts & Challenges (6th ed., pp. 29-30). Maryland Heights, Missouri Saunders Elsevier. Monteiro, L. A. (1985, February). Florence Nightingale on Public Health. American Journal of Public Health, 75(2), 181-186. doi http//ajph.aphapublicati

EEI Corporation (EEI) Essay

EEI Corporation (EEI) was incorporated on April 17, 1931 as a machinery and mills supply suffer for the mining industry. The Company eventually expanded into provisioning construction services and a broader range of industrial machinery and systems. EEI is a member of the Yuchengco Group of Companies, a conglomerate with interests in banking, financial services and property development.EEI has been involved in the installation, construction and erection of power generating and transmission facilities, oil refineries, chemical production plants, cement plants, food and swallow manufacturing facilities, semiconductor assembly plants, road, rail and bridge infrastructures, and high rise landmarks. It also operates a steel fabrication plant.EEIs subsidiaries includes EEI (BVI) Ltd. & Subsidiaries EEI Construction and Marine, Inc. EEI Power Corporation EEI real estate Corporation Equipment Engineers, Inc. Gulf Asia International Corporation Bagumbayan Equipment & Industrial Plant, Inc. Philrock Construction and Services, Inc. Philmark, Inc. EEI Corporation (Guam), Inc. and EEI Subic Corporation. The Company has also been involved in several joint venture companies through with(predicate) ECW Joint Venture, Inc. and Al Rushaid Construction Company Ltd. Board of Directors

Civil Disobedience: Cost of Change

Aila Pena Dr. Schuetze-Coburn Contemporary Composition, Period 5 March 4, 2013 cultivated Disobedience The cost of change More than 40,000 salu diddleyy activists from the Sierra Club protested at the dust coat House to reject the Keystone XL billet proposal. They protested because they the extraction of tar sand oil color and moving it from Canada to Texas impart pollute the groundwater in the surface (Hammel). Civil disobedience is the active, professed refusal to obey certain police forces, demands, and commands of a government, or of an occupying international power (Civil Disobedience).Throughout history, courtly disobedience was a room to get the great deals attention that the governments idea is immoral and unfair. It is a way to make a change in law or policy and to take action in a non-violent resistance. The act of obliging disobedience is effective in our society, for example, Mohandas Gandhi protest against the British rule for Indias independence, Martin Luthe r King, Jr. s civil estimables action, and the Sierra Club protest to neglect the Keystone XL pipeline.These titles,On the Relation of the Individual to the present, Resistance to Civil Government, Civil Disobedience, and A Yankee in Canada with Anti-Slave and Reform Papers, have different title but all of them have the same concept. Henry David Thoreaus concept of civil disobedience started at the Mexican-American war. He refused to pay taxes because he knows the taxes are going to the war and slavery. His action resulted being put in jail. In his focus of his beliefs in slavery and the war, he wrote an testify known as Civil Disobedience. According to Thoreau, the main idea of civil disobedience is about unjust laws exist (203).His essay heart that sometimes the government make laws that are injustice and it is the slew duty or right to stop the law that the government made. He explained what of civil disobedience is and how the people have the right to oppose an immoral st ate of the government. Civil Disobedience has two principles first is the power of authority and second is the right of the people to disobey the unjust laws (Civil Disobedience-The History of the Concept). For many centuries, it had a great impact was and still is an important role around the world. Over the years, the Indians were furious and baseless at the British authorities.Tensions rosaceous between both the Indians and the British government due to the fight for the country and independence. A leader of the independence movement rose in India, Mohandas Gandhi. Gandhi perfected civil disobedience by using non-violent revolution and was influenced by Thoreaus concept about civil disobedience. Example of Gandhis non-violent resistance, Gandhis form of nonviolent resistance was to influenced the Indians to refuse buying British goods and make their own product (Gandhi). The Indians got the Britishs attention that they are going to be a problem economically.after many protest a nd mass demonstrations by Gandhi and the Indians, it caused them many innocent lives such as the Amristar Massacre. The British made a salt law, it means that they are the only one who can produce and sell salts. The Salt March was the key that change the Indians to their new modern life On April 5, 1930 Gandhi and his satyagrahis reached the coast. After prayers were offered, Gandhi spoke to the large crowd. He picked up a tiny lump of salt, breaking the law. Within moments, the satyagrahis followed Gandhis passive defiance, picking up salt everywhere along the coast.A month later, Gandhi was arrested and thrown into prison, already full with fellow protestors. The Salt March started a series of protests, closing many British shops and British mills. The world embraced the satyagrahis and their non-violence, and eventually enabled India to gain their freedom from Britain. (Benner) The protest brought down the Britishs economy which caused the British government to leave the cou ntry. They gained their equality, freedom and independence. His protest drew the attention of millions of people around the world and influenced many countries to fight for what is right and moral.The most famous leader of civil rights movement is Martin Luther King, Jr. and the man who fought for the civil rights of the African-American people. He used a non-violent mode to gained and protected the rights of African-American. It started on the refusal of buying at Alabama and refusal of seating at the back of the bus. One of the well known manifest he did was more than 250,000 protesters to Washington, DC, where King delivered his famous I have a dream speech in which he envisioned a world where people were no longer divided by race (Tutu).Many civil rights protesters supported his belief that all race should have equality, freedom and justice. As Tutu continues to explain, he concluded that the Congress enacted the Civil Rights Act in 1964. It was a breakthrough for the Africa n-American because it was a law that approved Martin Luther Kings goal to protect their rights. It became an American tradition to use civil disobedience in hundreds and hundreds of different movements. There are two sides in the controversy of Keystone XL occupation TransCanada vs Sierra Club.The Sierra Club protest against the Keystone XL Pipeline because they believe that it is the reason for climate change and the destruction of the environment. The tar sand oil also known as the dirtiest oil pass on be extract from the ground like we dig deep through our closet to find the tog we want to wear. TransCanada believe that their pipeline will not hurt the environment and the president stated the oil sands represent only one-tenth of 1 percent of global greenhouse emissions (TransCanada Says Keystone XL Oil Pipeline Would Have No Measurable strength on Global Warming).He argues to the protesters that the pipeline will only cause a little of gas emissions in the atmosphere. But th e club is still not persuaded and still accepted the fact that it is a hazard. They are still resisting in a nonviolent method. Some Sierra Club members were arrested because activists have placed themselves onto the north-facing fence of the White House to protest has cuffed himself onto the fence (48 Arrested at White House Fence in Opposition to Keystone XL). The act of the Sierra Club got the newspapers, American people and Obamas attention.It is delaying the decision of President Obama and the State Department to approve or reject it. Another one reason why it is effective because they persuaded Obama to thwart Obama said he will use executive director authority to cut greenhouse gas pollution if Congress fails to act (TransCanada Says Keystone XL Oil Pipeline Would Have No Measurable Effect on Global Warming). The protest made a change on persuading Obama even though the decision is still unknown by the State Department. In many occasions, civil disobedience have been effec tive throughout history and in the modern time.Civil disobedience is about people using violent and non-violent method to state that a law, demand and concept of the government is unfair. It is the first time that the Sierra Club done the act of civil disobedience and it took them more than blow years to be where theyre at now. I predict that the Sierra Club will be successful in their goal to stop the tar sand oil project. They show potential hazard to our nature. They will also persuade the honorable President Barack Obama to make green jobs and use clean energy. not that they will only succeed but they will also be an important event in the 21st century. The Works Cited 48 Arrested at White House Fence In Opposition to Keystone XL. Tar Sands Blockade. Tar Sands Blockade, 12 Feb. 2013. blade. 27 Feb. 2013. Benner, Alana. The Gandhi Salt March. Gandhi Salt March 1930. The Web Chronology Project, 12 Sept. 2003. Web. 28 Feb. 2013. Civil Disobedience The History Of the Concept. N. p. , n. d. Web. 26 Feb. 2013. Civil Disobedience. Wikipedia. Wikimedia Foundation, 26 Feb. 2013. Web. 26 Feb. 2013. Gandhi. Dir. Richard Attenborough. Perf. Ben Kingsley, John Gielgud, Candice Bergen. RCA/Columbia Home Video, 1983. VHS. Hammel, Paul. Pros and Cons of Keystone XL Pipeline Aired One Last Time Omaha. com. Omaha. com. N. p. , 5 Dec. 2012. Web. 21 Feb. 2013. Thoreau, Henry David. Civil Disobedience. 11th Grade Contemporary Composition Course. Ed. Los Angeles Unified School District. Los Angeles LAUSD supplemental Literacy Branch, 2009. 203. Print. TransCanada Says Keystone XL Oil Pipeline Would Have No Measureable Effect on Global Warming. Washington Post. Washington Post, 19 Feb. 2013. Web. 21 Feb. 2013. Tutu, Desmond. Champion, Martin Luther King, Jr, Civil Rights achievement United for Human Rights. Champion, Martin Luther King, Jr, Civil Rights Movement United for Human Rights. United for Human Rights, n. d. Web. 24 Feb. 2013.

British and American Culture Essay

Most of us used to think that at that place is just one important difference between British and American cultivation, that is accent of English language. However, experience of the american exchange students shows that is not true.There atomic number 18 a lot of others heathenish, social and economical aspects differing USA and Great Britain, but relieve they have got some things in common, probably because English culture used to be considered as mother- culture for American. I would like to start with such an arouse and modern cultural aspect as food. In Great Britain they have got a number of restaurants representing cousins from all parts of the worlds, just like in USA. For archetype, when you atomic number 18 traveling to New-York, you have a possibility to try Chinese food and by passing few stations by subway, you may have a dinner in Russian restaurant. Also, both countries have a big assortment of goodies at the stores.Nonetheless, there is a difference between the diets following by citizens of the both countries. One of the good examples is the breakfast, in England people are eating a lot of proteins such as mushrooms and beens in contrast, in USA for breakfast people are eating some flakes with milk or juice, or some toasts, pancakes,etc. I suppose we can observe this difference, because people in this countries are living different lifestyles. We can see a good number of social differences between American and English cultures, one of them is comprehend of humor. English sense of humor was named by american students as dry however I would characterize it as ironic and a bit sarcastic, also I rely that the sense of humor is something personal, than national.One much important thing is the using of cell phones, british people have got one special habit as talking on cellphone in subways, while American people dont have it , they are using phone wherever they want.Also, I guess English people are used to talk on cellphone, and American a re using messages more, then actually talking on phone. Apparently, there is a huge culture difference in social aspect such, as attitude to history. Americans are looking through history with modern prospective, on the other hand, British people are feeling respectfully for their past, being proud of the rich for events and old history that England has. Obviously, America is much more young country , than England, thereof they donot have such a long history. American students for time being in England had to point out that living in England is more expansive ,then in America.I believe , that ithas to do with life- level in both countries, it is well known fact that salaries in Great Britain are comely high. Statistically , the young people over 21 have a sallary around 12$ per hour , while in USA is just 7.25$ per hour, therefore the rent in England is more expensive, then in USA. In conclusion, I would like to say, that students who are going for exchange program, are very good example of how lively culture is, and everyone can notice just these differences which is familiar to himself.All cultures have got differences, and when we are going for living abroad, we are challenging ourself for adaptation foreign culture to our own lifestyle, also I believe that such a unique experience can help us to valuate and appreciate our own cultural aspects.

Business Requirements at Canadian Tire Essay

The Canadian Tire Corporation (CTC) was initiated in 1922 when two brothers opened an auto parts store and garage in Toronto, Canada. From 1922 to 2003, their organization grew into a much larger network of businesses, including retail, financial services, and petroleum operations (Haggerty, 2003). There was 45,000 employees working at the various CVC businesses across Canada, and more(prenominal)(prenominal) than 1,000 stores and gas bars. As stated in the reading, CTC businesses were actually comprised into five throngs including the following Canadian Tire Retail, Canadian Tire Financial Services, Candida Tire Petroleum, PartSource, and Marks Work Wearhouse.Initially, this company of businesses used numerous dissimilar hardware, software, operating systems, network services, development tools, and applications. As explained in the reading, the systems at Canadian Tire Retail include POS (point-of sales) systems which were networked to the Canadian Tire Retail data center. Th e systems at Marks Work Wearhouse, on the other hand, operated differently and remained separate from the other CTC corporations. While Canadian Tire Retail ran IBM-AS/400 systems in stores, CTFS utilized IBM RS6000 with Intel-Based workstations.PartSource and Canadian Tire Petroleums daily transactions were relayed directly into the corporate network from their point-of-sale systems. The Canadian Tire Corporations IT department operated and supported over a hundred different mainframe, server, desktop development and integration tools, ten different hardware platforms, 14 operating systems, seven database management systems, and over 450 different production applications. Much of the systems were described as niche and sunset technologies indicating outdated and uneffective technology.For this reason, and others, IT spending at CTC was considerably higher than the industry standard, and this would only continue to grow. It was necessary for Canadian Tire Corporation to develop an integrated data storage warehouse system. There were many key individuals whose roles were essential in the shift to developing a new MODULE 2 cart track PROJECT BUSINESS REQUIREMENTS 3 scheme for Canadian Tire Corporation. Perhaps the most crucial role was that of Andy Wnek, Chief Information Officer/Chief Financial Officer.Wnek led the strategic conception in 2002 (and going forward) to develop the first IT strategy document in many years. Michael Eubanks was hired as Director of Marketing IT which came with the responsibility of creatively partnering more with Canadian Tire Retail. Bridget Martens was assigned as Business Intelligence Manager in early 2003. She was given the responsibility of coordinating the business intelligence plan as it began. These individuals played key roles in the development of the business intelligence initiative at Canadian Tire Corporation.The implementation of a data warehouse involved laying out a vision to be an agile IT team, aligned to bus iness priorities, operating a simpler technical environment with the appropriate like processes (Haggerty, 2003). In order to achieve this vision, many requirements were necessary to move forward. First of all, Canadian Tire Retails image had historically reflected that of a wholesaler, and the IT group had the challenge of changing this image to that of a retailer, rather than a wholesaler.In order to do this, the team realized that more data was necessary in order to analyze data as a retailer. They were required to look at data on a more analytical basis, analyzing the product, store, and margin trends (Haggerty, 2003). In order to do this, the IT group built the IW in which data was extracted, transformed, and loaded from a variety of sources. This was the essence of building the data warehouse to consolidate the date into one main system where the information could be analyzed to help form critical business decisions.Additionally, three imperative requirements were identified during the IT strategy 2003. These included the requirements of becoming better aligned to the business to support strategic and operational priorities and adaptability to changing business priorities, controlling costs through simplifying the technical architecture, alter productivity, and controlling expenses, and implementing governance of IT resources including standardization, risk management, and MODULE 2 COURSE PROJECT BUSINESS REQUIREMENTS 4 developing/implementing sustainable processes.The requirements laid out in this vision actually prompted the development of four programs from the periods of 2003 to 2005. The first program involved implementing a CIO governance program. The second program, provided organizational and people capabilities (Haggerty, 2003) and specified key services that the IT group would need to be able to support to the organization. The third involved process improvements which helped to organize an annual IT strategy planning process.The fourth progr am involved scientific direction which laid the foundation for re-architecting the organization (Haggerty, 2003). The areas of business intelligence and data management, application deployment, integration and messaging, standardization and simplification, and security deployment were five areas that required immediate attention. For this reason, these areas withal serve as requirements for the data warehouse and business intelligence initiatives to take place.Canadian Tire Corporation is an example of a company in grief whose current architecture and infrastructures did not suffice for longevity and success. The case study further details the journey of CTC, along with its web of networked businesses, as it attempted to alteration business strategy in an effort to create a more enhanced system of data warehousing and business intelligence. MODULE 2 COURSE PROJECT BUSINESS REQUIREMENTS 5 References Haggerty, N. & Meister, D. (2003). Business Intelligence Strategy at Canadian Tir e Case Study. Ivey Management Services.

Investigation into customer service at Safeway Willerby Essay

On Monday the 17th of February my Business group went to the Safe mood Super blood in Willerby to interview the guest expediencys manager, Andy Bo hold(a). This was expert client service for us as it is a busy come in and he gave up metre for us, and with as well been guests it was good that he ac sleep withledged us.While we was at the barge in we were exit to carry erupt an overt and covert investigation (see vermiform appendix 1) which misbegottens that we was to read Andy Bostock almost questions and we where issue to carry out several observations throughout the lineage.This is where Safeway, Willerby is locatedThe Safeway store tries to en positive(predicate) that in all nodes wants and acquires be issueed for and they endure such things as* Toilets* Florists* Photo processing* Cafe* Home entertainment incision- which sells such things as CDs and TVs* Kosher food* In store banking* Bakery* Meat* Fish* Fruit and Veg* The deli* Chilled* Italian* Beers, win e and spirits* Frozen Food* Health and beauty* Lottery* Organic food* straits photos boothThe importance of guest service to Safeway is that with the store call foring with 20-23 thousand people on a weekly basis it is historic that they deal with each guests regards and expectations. If this does non happen it depart mean that guests whitethorn go else where to a rival store. When new recruits start at Safeway they atomic number 18 come backn and deduction talk which covers every aspects of the job description. They ar given sprain books to fill in and the management ordain check them to bring out sure that they understand everything what is asked from them. They do non claim off the job educational activity as everything they command to make do is within the store so there is no need for them to go eachwhere else. The scarce off the job tpeltinging is for managers and they may need training in a new aspect of customer service or need re-training for examp le. They do not re-train their staff which meaning that they may not gain as much knowledge as they may need. This could be that they do not want to spend whatever capital on retraining them, which in the enormous menstruate is awful because it leave mean that employees pass on not know what they be doing and when customers form a difficulty may find it difficult to deal with them on the spot. Their training is from 12-16 weeks and they cover every aspect on what division that are going to work on. They only let their employees work on unitary department because it government agency that they know the department really well and substructure deal with every enigma, which comes up. This is a good point because all of their staff impart know everything almost(predicate) the department and entrust work effortful on it and dispatch sure that all the work is make correctly. The bad point of doing this is that if a customer comes up to a fellow member of staff who d oes not know anything about the department which the customer wants data on it may annoy the customer cost they will want the paradox dealt with quickly.Read more thanCustomer Service InvestigationSafeway deal with any problems quickly as the al ways make sure that their is a spare employee to deal with the problem. Also if a customers comes up and asks them where both(prenominal)thing is within the store, they are trained to ask the customer whether they want them to take them or tell them. This is because the customer may want to make some other purchases to begin with they go to the item what they are looking for, and the thing what they are asking for may be at the other side of the store and it may annoy the customer if they are taken their before making other purchases because they will befool to go back on them selfs.When customers founder for their goods they relieve oneself a receipt and this has randomness which is relevant to their purchases, scarcely on the Safeway receipt it has the following information* The store opening night times- this means that customer will be able to see the next time the store is open.* Who the customer services manager is- this means that if the customer has a problem they fundament touch modality Andy Bostock as quickly as possible.* Who the till operator is- if you have a problem with something thence you eject report to the customer services manager and they can then deal with the person or give them more training if needed.* Advertising the Safeway magazine- it is making customers conscious(predicate) of the magazine so that they can pick it up.It in any case has the date, time, address and tele telephone number at the bottom of the receipt. This is so customers know when they made the purchase and if their is a problem they can contact the store my mail or telephone. (See appendix 2). This related to customer service because if the service what they repay is bad, the customer services manager wi ll know who did this and if they have done this before they will be able to discipline them. The information what the customer sounds on the receipt is important to only to them but to the customer service manager. If the machine breaks down it will mean that it will effect the customer-employee relations.The methods of payments what Safeway have are cash, card and cheque. So this means what ever the customer wishes to pay with Safeway can deal with it. So this is good because if they only expect cash for example it will mean that if Safeway are not cater for all customers they will start to go elsewhere.Safeway do not offer a home address whether it will be by people doing it through the phone or via the Internet. This is because Safeway have never been arouse in it and would rather spend their bills on investing in other things which will be more beneficial to the employees and customers. With other competing companies such as Sainsburys offering this service it may be keen if they did look into it and if they did not calculate many customers then stop doing it. It would make it easier for old people to entrap online or via the phone, this would similarly be beneficial for people that are in a wheelchair as it means that they do not have to leave their home.Safeway do not have any members of staff who are trained in dealing with foreign customers, as they do not usually get a lot of them. If Safeway did decide to train someone in this it will mean that it will give them a good re poseation will foreign people for understanding their needs.When a alter customer comes into the store, Safeway make sure that they have all the assistance they need. They ask them if they would like a member of staff to foster them shop, which is like a personal shopper this is because for example if a wheelchair customer comes in and the can not buy the farm the top shelf for an item the personal shopper will be along side them to get the item. The cater for disabled customers by offering1. 6 Disabled putlanding spaces at the battlefront of the car park so it doesnt mean that they have to travel far to get their.2. Have wide isles so that it is comfortable for wheelchairs to get through.3. They have special trolleys which are trolleys that can just fit into an electric wheelchair so it means that they can carry on obtain easily. They also offer smaller trolleys for their customer who have a disability.4. They have a disabled toilet at the front of the store.Safeway have realized that a lot of disabled people do come into the store, so they have made it easier for them to shop by offering these personas of services for the disabled customers to use.Safeway decided to no longer have the crche and make way for the home entertainment department this is because the home entertainment department will effect everyone as the crche will only effect people who are bringing in small minorren. The crche also doomed its popularity with customers and S afeway where losing money on it and it seemed the right place to put it because customers have to head through the full-page store to get to the department.At the tills at the front of the store each one has a modify draw and this is prosperous for the staff to use as if they need change quickly they have admittance to it and it means that customers will not get distressed.Safeway make sure that they have adequate staffing levels at all times and they do this by knowing what they sold the same time last week and prominent the employees the hours on the tills. For example on a Saturday forenoon they may take 10,000 so they will need more people on the tills to cater for all the customers, but on a Monday morning they may only take 1000 so they will not need to have all the tills on, they may only need about 4. When it was Christmas they gave their customers who where waiting in the cue dissolve mince pies which meant that they where offering a good customer service to all of their customers. Every department in the store has its own employees so if they is a promotion on alcohol for example it will mean that they will need more staff to get all the alcohol out onto the shop floor.They also have a nighttime shift who work 10-7 which means that they get all of the stock from the stock path out for the morning and to make room for the delivery the next morning. This is good for the customers as they are getting the freshest products at any given time because as soon as it arrives it will be put out.When we looked at the stock room it was untidy which meant that it might be difficult for everyone to know where everything goes. They did not have a stock room manager, which for a store of that size is a bad thing, as not every member of staff is doing their job correctly. If a stock room manager was introduced it will improve the amount of damage goods as well as improving the quality of the stock room. With their being no stock room manager it will be mad e easier for the staff to steal products and whilst we was their he said that there were a lot of unsolved theft and that they lose a lot of money in the Willerby store, and this could be the causal agent for this.They have eight cameras in the store and one main one on the alcohol department this is because this is the most common theft. This means that it is giving the customers a lot of security and makes them flavour more hold back when they are their and they also have a security entertain who works six old age a week. When they call code 50 over the tannoy all male members of staff go to the front of the store to stop the thief, this is because if their is more than one the security guard will not be able to deal with them. This is done to make the customers feel more safe when they are shopping at the store.Their health and sen sieve duty procedures are gone through on the day they get their training. It is important that all staff know the health and safety procedure in case of an emergency such as a fire. When it was the firefighter need they where given extra training which consisted of videos and leaflets what Safeway came up with to make sure that they where aware of everything what was going on. They also put spoters up in the staff room and in the stock room to always turn back them aware of the dangers. They made sure that everything was double- examine to cover their backs. This was fantabulous customer service as they knew that fire fighters may not be able to get to the store incase of a fire, so they make sure that everything is canvas for the safety of the customers.When the fire alarm goes off they can detect where about it is in the store and they will then go and see if it was set of deliberately or it was just a prank, and if it was deliberately they will then evacuate the store. Safeways buildings are not insured so this means that with the money what they allay they can invest into other things what will benefit the company. But if their is a fire within a store and it gets burnt down they will lose a lot of money and last yr two stores went down with fire and it meant that they got no money. So they have to take money from elsewhere. They also have a hazard book which employees fill in if they think there is a problem and this is checked everyday. It means that if there is a problem the management can deal with them quickly to benefit the customers and keep them safe.They have 1st aiders in the store all the time which means that if a problem does burn down with a customer been injured they can deal with it quickly and correctly. The 1st aid facilities what are in the store are mainly for the employees not the customers.Safeway communicate with their customers by having the following things* Tannoys- if a child is lost for example they could tannoy the childs grow or guardian to come and pick them up* Leaflets ad their special offers- making the customers aware of what they have to offer. These usu ally come through the post box with the free supplement newspaper what residents get. (see appendix 3)* Walkie-talkies between employees- they can contact each other if a problem comes up and can be easily dealt with.* Notice board- this informs the customers of any events coming up and what they are for.The ways in which Safeway assess and monitor the quality of customer service are that they apply to have an rudiment card and this could recognize how much money a certain customer spends in Safeway over a period of time. It was a point scheme where if you spent over a amount of money you would get points which in the long run would mean that you will get offers and free things depending on how much money you have spent.They stopped doing this when a new board of director came in and said that it was a gasconade of money and that money could be spent elsewhere. When we asked Andy on what he thought of it he said the same, and the money what would be saved in producing the cards c ould be spent on more productive things, but why does store cards work for other supermarkets such as Sainsburys and Tesco?ABC CardSafeway used to have mystery shoppers but then that stopped because a mystery shopper was not a true reflection on the store as they have two mystery shoppers a month and the Willerby store gets 20-23 thousand customers a week. So the stopped doing this because they started to realize that it was not working.Safeway carried out a sentiment to get some feed back on what the customers though on the store and what the good and bad points. (see appendix 4) They survey was done by 60 people on Friday 5th April to Sunday 7th April. The survey covers the following things1. Hygiene2. Staff3. Checkouts4. Solutions to improving staff service5. Best in fresh6. Items which where of a poor quality7. Product and price8. Availability9. Who the shoppers are10. Where else they shop11. Suggestions for improvementThe survey is then analyzed by head office and the managem ent team of the Willerby store and they will talk about the results and what they are going to do with them and how to make improvements. This is very good customer service because it is giving the customers a chance to express any opinions they may have of the store whether it is good or bad. Also if they do make a suggestion or say what they think and the next time they go in it is dealt with it will make the customers feel as if they have say on what goes on within the store.The customer services desk is at the front of the store as soon as you walk in, which means that it saves the customer walking through the store and hopefully the problem can be dealt with by the people at the customer services desk.Customer complaints are dealt with by either phone, letter of face to face. They do not offer an email service where they can directly email the store with any problems which may need looking at as email is one of the most common ways of communicating. If a customer does complain Any Bostock (customer services manager) will personally deal with the complaint this is because this time he will know that it is dealt with correctly and the other point is why has the customer complaint and what can be done for this customer complaint to come about again. If its a face to face problem he will go to the customer services desk and endeavour and ask the customer what the situation is and come to some compromise. If its on the phone, the customer services desk will try and deal with it then but if its a major problem Andy will take the call and deal with it appropriately. Then finally he will reply to any letter, which is sent to him regarding a customer complaint.The most common complaint is that customers are cueing to long at the tills. They try and deal with this by having enough staff to cover if there is a rush on and this is worked out by using the week before figures. If all tills are on and customers are still complain the only way you can deal with them is by apologizing to them because their is nothing more you can do at that moment in time.They also had a suggestion box where customers could put in any suggestions or how the felt it would work better, but they had to stop doing this because it turned into a customer complaint box and they did not want this. Safeway need to come up with a new suggestion scheme as it is important for Safeway to understand what the customer wants and the best way is through suggestion schemes because it is easy to do and cheap to operate.Whilst I was at the store I carried out my own observations and I came up with the following results.The car park was shared with Iceland, Focus, Poundstretcher, Jonathan James, Francios and wickes. This meant that by having the store on a retail park it meant that customers could do other types of shopping if they needed to. Safeway did have its owns trolley parks that where scattered around the car park, which meant that customers did not have to walk back with their trolley where ever they are parked because it if they are old, they will not want to be walking back to Safeway with their trolley if they are parked at the other side of the car park. some other benefits what the car park had where* 16 Child and parent parking spaces- these where directly outside the store so it a parent comes with a small child, the child is not running around the car park, they can just go straight into the store* 6 disabled parking spaces- These where next to the child and parent parking which are directly outside the store. Disabled people may find it had to walk across a big car park but with these parking spaces been their it is making it easier for them to cope. I personally feel 6 spaces is not enough, this is because quite a lot of retired people may be classed as disabled and they have the most free time as they do not have to go to work, so with expanding the parking spaces for the disabled they may create a new customer segment.* 2 Zebra crossings- T hese where going towards the front of the store where the entrances where. This is good customer service because if their is a lot of traffic and you can not make it across the road with the zebra crossings been their, it will make it easier for the customer.Safeway provide a variety of contrasting trolleys for every type of customer. This is because if they have different types of trolleys it means that if customers only want a small shop their is small trolleys. The value of Safeway trolleys are that you do not have to put a pound in, this is good because a customer may not have a pound coin in change and if they dint they would have to go and get it changed before they even started the shopping. With the trolleys not having a pound put in them it means that they could get stolen and this would mean a loss in profits for the company because each trolley costs about 50 to make. Also around the surrounding area there is always trolleys just dumped because they is no need to return them back to Safeway. All the trolleys are kept under a shelter which means if it does rain the trolleys are still dry so the customers do not have to dry them down. Types of trolleys* Large trolleys* culture medium trolleys* Small trolleys* One seat baby trolleys* Two seat baby trolleys* One seat child trolleys* Two seat child trolleys* Wheelchair trolleys* BasketsThey also have a post box which is outside the store with a stamp machine inside the store (which was out of order), but the customer can also buy stamps from the confectionery desk which is next to the customer service desk. With Safeway selling stamps it means that if a customer wished to discharge somebody a birthday card they could get the stamp and post it all within the store. The post box is emptied several times a day to make sure that the post is delivered on time. on with stamp machine they where a phone card machine and a savings stamp machine.The phone card machine only sold BT Cellnet cards which meant th at if customers wanted to get a different one they would have to go to the confectionery desk because they do not sell the cards at each till. This is bad customer service because they may just want to do all their shopping at formerly and if they have to go somewhere else in the store it may distress them. With the savings stamps this is a folder what customers can get and they can collect them over a period of time, usually up to Christmas so when it comes to do their Christmas shopping they will have an amount of money what they will spend. A savings booklet is a good idea because if a customer is buying a stamp a week, you know that they are going to come back at Christmas and spend it and hopefully more to do their Christmas shopping.The toilets what Safeway have are1. Ladies2. Mens3. Disabled4. Baby ChangeThe toilets are at the front of the store which means that you can go to toilets before you start your shopping or after it, but if you go after shopping it will mean that you will have to leave you shopping unattended because their is no secure place where you can leave your shopping. When I went into the toilets I was not impressed with the threadbare of them, this is because as soon as I walked into them their was a smell which was very of putting and meant that I wanted to be as quick as possible. This is bad customer service because their was nothing done about it, if their was some sort of air conditioning in their it would make it easier.The floor was also very dirty and their was wet all over the floor underneath the sink, which meant that the toilets are very rarely checked by the employees because in some toilets there is a sheet up to say when it was last checked and if there where any damages. If the toilets are not checked regularly it may stop customers from using them because of the standard of them. When I went into the toilets their where a lot of damages like holes in the wall and their where no bins so people where just falling their rubbish on the floor. This gave the toilets and overall tacky feel to it and I personally would not use them again. If the toilets are not improved it may put customers of from using the store all together.The music of the store was aimed at the more older people, this is because this is their main target audience because you hardly get children or teenagers shopping in supermarkets. The music is controlled my head office which means that Safeway Willerby have no control which if the volume of customers are different from other stores they may wish to change the music slightly to make them come back. The music what they do play is very upbeat music, this is so that customers are feeling happy when they are shopping their.Whilst we where we was looking in the Entertainment department and we across and adult video which was on the second to bottom shelf which is easy for a small child to get hold of it. On the back of it had sexual images on it which meant that the child would be seeing them. This is very bad customer service because it is of adult content and its easy for the child to get hold of.On Safeways Website, the opening page is filled with information regarding a certain thing what is happening so for example the thing what is happening this month is Mothers day, so the opening is filled with information regarding Mothers day. (see appendix 5). They also have special offers what is making the customers aware of, so that they can purchase them. This can be food related or just other items such as dry cleaning and photo processing. They also have a recipe of the week, which is described in bang-up detail as well as all their other recipes what you can look at online. Their Website is excellent customer because it is giving potential customers a chance to see what is happening within Safeway, and it is offering advice on the recipes that the customers may wish to make. Their Website also includes* Store guide- this shows you where the nearest stor e is and how many miles away it is from your house.* Everything what is included in their stores from their specialized food to their service, which is not food related.* Company information- from the history of the company to the activities at the moment.* Drinks guide- this covers all the drinks from fizzy drinks to alcohol and expert advice is given.Overall Safeways Website is excellent because it covers all the information what you will need.Analysis of customer serviceI am now going to analyze what the advantage and disadvantages are of Safeway Willerby in name of customer serviceAdvantagesDisadvantagesWith Safeway doing a survey it means that they are getting customer feedback which in the long run will benefit the company because with the results of the survey will they can improve the things what has gone wrong. in that location is no incentive of doing this and it is quite time consuming so the customers may rush it just to get through it, so if an incentive was launched they may be able to get more accurate results.The majority of their staff where of a mature age which meant that they had more pick up with customers so they would know what they want. Also with employing older people it means that the management team will know that they are not coming into work with a hangover and they know that they are going to work well and not let them down, with the experience they have with customers.The toilets where a major disadvantage to Safeway Willerby this is because of the overall standard of them was poor. This gives the impression that Safeway Willerby are unhygienic and concern very little about the standard of their customer service. If an employee checked the toilets every morning and afternoon, it could improve the standard a bit and it would reassure the customers that something is been done about them.With the security guard working 6 days a week, customers will start to pick up on when he is not their and they might try and get away with th ings such as theft. With him also working 6 days he will start to get tired and may not do his job properly. If another security guard was introduced it will mean that their is always a security guard in the store, this will assure the customers that they are safe with these security guards in operation.

Autobiography Undral Batsukh

My name is Undral Batsukh. I was born in Ulaanbaatar, Mongolia. Now Im living with my husband and my two children in Darkhan City, Mongolia. . When I was seven-years-old. I enrolled in the secondary school No. 81 in 1988. I successfully perfect my secondary school majoring in the social science with the grade A in 1998. After graduation, I entered The National Institute of Mongolia in 1998 under the selection for the students specializing on the Law. While I was studying in 4th grade, I did my first intership in Tugs uchrahui Co. ,ltd.I successfully graduated and awarded /Diploma with Distinction/ course of Bachelor of Lawyer. My GPA was /3. 13/, thesis Public administration law /90 A/, urbane law /90 A/. After graduation I became a state agent. I worked in the Police office of the Khan-uul district. From 2005 I worked as Expert of local statistical information. At this clock time I applied up-to-date information technologies in our office activity. Since May 2009 I have been w ork as an officer in charge of internal affairs in the Governors segment of the Darkhan City.While I was working I ceaselessly tried to improve my skills. In particular, I?passed the level- tribal chiefed examination of the Ministry of Justice, then I got the official certification of the accepted Lawyer from this Ministry in 2005. In union to the Civil Service Law of the Mongolia I successfully passed the examination for the accepted state agent in 2006. In addition, now Im the leader of Governors Department Labor Union, head of Womens Federation of Darkhan city, the leader of the Sorority and member of the Mongolian Social Democrat Youth Organization.In hold water year 2009 Darkhan city Governor appreciated my achievement to promote Provinces social , preservation and culture situation then awarded by the corroboration of merit. In 2009 authorities honored my efforts and awarded Honorary Certificate by Provincial Governors Office. I have been working 8 years in State Admini strative system and 7 years of them worked in Government organization. If someone asks me to describe myself in the three words Ill answer that I am independent, hardworking and cheerful. Because I have a dream. Dream to do some development for my City.Development to promote life of our local citizens. I always try to improve myself. I have experience on many projects and I was doing statistical stuffs there. So that the things we learn on research methodology course is very close to me except it is in English. I will do my best to graduate from here successfully. I am interested in the projects problematical to the prospering Small and Medium Enterprises (SMEs) in Mongolia. The reason of my interest is baffling to the objective of developing SMEs to stretch poverty & unemployment, and to improve the well-being of society and human beings.So that I would like to choose a topic related to the development of SMEs in Mongolia. After successful graduation from Taiwan I inadequacy to come back to my country Darkhan city with qualified experience of management and to contribute for development of Mongolia as a part of integration of the world. Written by Undral Batsukh 01/04/2011 When I get back to my hometown Darkhan, I am going to work on the issues related to the development of Small and Medium Enterprises and also implement the projects involved to the poverty reduction.